FAQ > System Requirements
The following details the proper system requirements for taking GSA lessons, including a Troubleshooting section.
* Depending on the internet connection environment, installation may take some time. Please update your devices or check for updates of your devices at well before your lessons.
Windows 10, Mac MacOS 10.11 or higher
iOS 12.2 or later (iPhone SE or later, iPad 5th generation or later, iPad Pro / iPad Mini 4 or later)
Depending on the Android device, it is recommended to have a new model and the latest version.
* We do not recommend taking lessons on small screen smartphones.
* Camera and microphone are required for lessons.
The GSA service is certified to work with Google's Chrome internet browser. Other browsers available: Safari (latest version), Edge version 18
* Please note that Internet Explore cannot be used.
Lessons will be conducted using the free video calling app zoom, so please download it in advance.
Once the download is complete, test that Zoom works properly. Click this link. Press the join button to proceed to the test.
Here is where you will find troubleshooting questions.
The GSA service does not work on Internet Explorer. We recommend using Google Chrome or Safari to take your lessons.
A. For more details on internet browsers, please check our Browser requirements for more details.
A. If your audio/video does not work, please follow these steps:
Please find the GSA Student Relations team contact information here.
Please be aware that issues that occur outside operation hours will be handled during operating hours. If you are in need for immediate help, please email our Student Relations team.