FAQ > How to Get Started
This is where you will learn about how to use on your GSA account, including choosing courses, booking your first class, and choosing teachers.
A. You can sign up for a free trial and receive 400 coins to experience up to 2 weeks of lessons.
If you are interested in a free trial, please contact our Student Relations team.
*Please also note that the free trial will be terminated after 2 weeks, and your GSA student account will transfer to a Standard Plan. If you wish to not continue with GSA after the trial period ends, please contact Student Relations 3 days before your first charge date.
Charge dates are on the same day you sign up for your trial period.
After two weeks from the current date, you will automatically become a paying member and your credit card will be charged monthly. You will be billed on the same day every month thereafter. Please note that we will not contact you prior to the first billing, which will be 2 weeks after your free trial registration. For example: Registration date: March 2 → First billing date: March 16, thereafter you will be billed on the 16th of every month
A. To become a student at Global Step Academy, all students are required to have:
For more details about System Requirements and Troubleshooting, please check the details on our System Requirements page.
Some courses require specific items to take the course. For more details, please check our Courses page.
A. It is required that each GSA student has their own GSA account. You will be required to use another email address for a second child to take GSA lessons.
A. If siblings or friends are taking the same course and are on the same level and progress, they can take lessons together on the same computer/screen.
A. Please check the Course page for more details about each Course. You will find specific prerequisites for each Course, including level, age, and coin payment.
A. GSA welcomes students from all around the world. As long as you have proper internet connection, you are able to become a GSA student.
A. You are free to take lessons on any device as long as it meets the necessary system requirements. For more details, go to the System Requirements page to confirm your device is usable for your lessons.
A. Your child can tune into our free daily live programs that can be accessed from your student home page. There are no prerequisites and booking of the live programs are not required, although you can reserve a live program if you would like to be reminded of a specific live program via a notification.
Our Missions and Challenges are free educational content with printable worksheets available at any time. Your child will be able to work on improving their phonics, vocabulary, and writing, as well as obtain English exposure by keeping track of how many live programs they've watched each month.
We also provide Add-On services such as Oxford Reading Club and the Talking Pets app.
Oxford Reading Club is a digital library service where your child will have access to over 9000 phonics-focused books to help your child strengthen their reading skills.
Talking Pets app is an English learning application for beginner level students who can practice building core English skills with just 15 minutes a day.
To enjoy the benefit of these Add-Ons, you would pay 2,035 yen worth of GSA coins every month. Details to these Add-On services can be found at the bottom of this page.
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A. To book your lessons, please follow these steps:
To start your class, please follow these steps below:
To view upcoming lessons, please follow these steps below:
A. You can take lessons without a textbook, however, students will need the textbook to complete the homework (please note that homework is optional, but highly recommended to do alongside lessons). Depending on when you book your first class, the textbook may not arrive in time, especially if you book them immediately after registering.
In the meantime, students can take courses that do not require textbooks, such as Story Time. If you have any questions regarding textbook shipment, please contact us for more information.
A. If you are late, your teacher will be available during the entire time you booked for.
*Please note that class times will be extended only if the start time is delayed by the teacher.
A. As long as you have enough coins for each class, you are welcome to reserve as many as you like.*
*Our class times vary by the day for when students can book classes.Learn more about our class times here.
A. You must apply for a class cancellation 24 hours before the class in order to have your coins refunded. If you cancel within 24 hours of the class time, a refund will not be issued.
To cancel your class, simply press the red cancel button (G) as shown below:
A. There is no penalty for absence. However, please be aware that lessons that were not cancelled more than 24 hours in advance of the class time will not be refunded.
A. To view your child's overall progress, you can go to your Student Dashboard.
To go to your Student Dashboard, follow these steps:
With your Dashboard, you can log all English activity from the past and present to add English hours to your child's total English progress.
To learn more about how you can use your Dashboard, click here for more information.