FAQ > Student Account

Student Account

Learn how to use your Student Account, which include accessing the GSA Online Library Account, Live Programs, the Student Dashboard, and more here.




Q. Where can I see my child's progress?

A. You can check your child's progress by using the Student Dashboard, where you can keep track of your child's entire English progress, including all other English activities, lessons, tests, and overseas education outside of GSA. Here you will see how frequent your child is learning English divided by types of English activity, dates, and ranks amongst the GSA student body.

To view your child's progress, follow the steps below:

  1. Log into your GSA student account.
  2. Go to the left sidebar and click on the Clock icon as seen in the example below.
  3. This will lead you to your Student Dashboard, where you can view all of your child's English progress including non-GSA related English activity.


To learn more about how you can use the Student Dashboard, click here.





Q. I want more than one child to sign up. Is that possible?

A. It is required that one GSA student is under one student's name. You will be required to use another email address for a second child to take GSA lessons.


Q. How do I go to the live schedule?

A. The Live Schedule is available every day and the 25-minute live programs are free for all GSA students to enjoy daily .

To access the live schedule by following these easy steps:

  1. Log into your GSA account
  2. Click on the calendar icon on the left side bar, as seen in the example below.
  3. You will then be redirected to the Live schedule.


Q. How do I find the homework?

A. To learn how to access, download, and submit the homework, please click here. While doing and submitting homework is completely optional, it is highly recommended that your child complete all homework to confirm progress is being made in their English studies. Homework is checked by teachers at the beginning of every class, therefore, your child will receive feedback and confirmation that they are progressing in their skills.


Q. How do I use the GSA Online Digital Library?

A. All GSA students can use the free GSA Online Digital Library from their devices. You can checkout books for a 2-week period, and download them for reading offline anytime anywhere.

To learn more details about the GSA Online Library, please check the details page for our GSA Online Library.



Q. I want to take a break but I don't want to quit GSA. What do I do?

A. You can drop out of your plan monthly, whether to switch to a Community plan, or to suspend your account and take a break; if you plan on taking a suspension from GSA, please contact our Student Relations team for more information. You are allowed to be suspended for up to 6 months without charge. To drop out of your payment plan, switch your plan, or to withdraw temporarily, please contact our Student Relations team



Q. If I apply for withdrawal, what is the withdrawal date?

After you submit your withdrawal application, the withdrawal procedure will be completed in about 3 business days. Please apply for withdrawal within at least 3 business days before the start of the next usage month. If you do not submit an application within 3 business days of a new usage month, you will be withdrawn from the usage month after the next month.

*For details, see Article 11 of the Terms of Use. If you wish to withdraw, please contact our Student Relations team.