FAQ

Below you will find frequently asked questions about Global Step Academy services.

Please select a category below to view specific FAQs. If you do not find an answer here, you can email or call (0120-523-263) our Student Relations team for additional support.






How to Get Started

This is where you will learn about how to get started on your GSA account.


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Schedule Page

This is where you will get answers about using your Schedule Page, which include where you can find your entire schedule, accessing the Live Programs, your Dashboard, and more.

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Learning Plan

Here is where you will be able to view and edit your Learning Plan, changing Learning Plans, payment charges, and more.

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Classes

This section will cover classes, including how to take classes, how many you are able to take in a week/month, accessing homework, and more.


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Courses

Here you will be able to find out about our Courses, including age requirements for courses, materials required for specific courses, and how to apply for a new course.


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Group Courses

This section will cover the Group Schedule; how to find classes, use the filters, sign up for classes, access materials, enter classes, and more.


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Student Progress

Here is where you will be able to learn what to do during your child's progress at GSA, including how to continue classes and courses, level changes, what to do when a level is easy, and more.


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Referral Program

This is where you will get answers about how to use your Referral code to get coins for each friend you refer to GSA.


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Community Plan

This section will explain what the Community Plan is and how to become a Community Plan member.


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