FAQ

Below you will find frequently asked questions about Global Step Academy services. Please select a category below to view all FAQs. If you do not find an answer here, you can email or call (0120-523-263 or 03-6804-6869) our Student Relations team for additional support.


How to Get Started

This is where you will learn about how to get started on your GSA account, including how to choose a course, book your first lesson, and programs to join.


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Lessons

This section will cover lessons, including how to take lessons, how many you are able to take in a week/month, accessing homework, and more.


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Courses

Here you will be able to find out about our Courses, including age requirements for courses, materials required for specific courses, and how to apply for a new course.


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Student Progress

Here is where you will be able to learn what to do during your child's progress at GSA, including how to continue lessons and courses, level changes, what to do when a level is easy, and more.


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Student Account

This is where you will get answers about using your Student Account, which include accessing your GSA Online Library Account, Live Programs, your Dashboard, and more.


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Price and Payment Plans

Here is where you will be able to learn about our prices and plans, including purchasing extra coins, changing payment plans, payment charges, and more.


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